Two Decades of Empowering Clients: The I.T. Solutions of South Florida Journey
Read Time 3 MinutesAs the 20th anniversary of I.T. Solutions of South Florida approaches, the company’s founders reflect on a history marked by growth, innovation, and an unwavering commitment to client satisfaction.
The Pizzos, Deana Pizzo, CEO, and Jason Pizzo, CIO, founded I.T. Solutions of South Florida out of their living room when they had two young children. The company is a technology services provider based in Hypoluxo, Florida that quickly evolved from a break-fix operation to a managed service provider (MSP). Today, I.T. Solutions of South Florida boasts a robust portfolio of services, including helpdesk support, cloud infrastructure management, and cybersecurity.
“We make sure your mouse works when you click,” Deana Pizzo remarked. “Just as important, we make sure no one else can click that mouse for you, or watch you when you click. What we do is all behind the curtains, like the stage director of a show with lots of special effects. Until an end user calls us, of course – then our team goes front and center.”
One of the most exciting projects in the company’s history involved supporting the Porsche Motorsport North America racing team, setting up their line of sights and telemetry. Each race car was equipped with seven servers, communicating back to the pit various data points such as tire pressure and fuel levels. Porsche needed to ensure that this telemetry data was transmitted in real-time without interruptions for the fast-paced car racing environment, so they leaned on I.T. Solutions of South Florida.
The company places an emphasis on customer education. They have found that educating end users leads to fewer problems. Additionally, the company’s status as a woman-owned business sets it apart in the I.T. industry, bringing diversity and a unique perspective to the forefront.
All of I.T. Solutions of South Florida’s offerings are included for a single price, with their all-inclusive pricing model. Their target market includes organizations that are headquartered in South Florida but with multiple locations throughout the United States. They aim for a strong corporate relationship through in-person meetings. They boast low client turnover, attributing their success to these relationships. Each client has a dedicated account manager, with weekly calls. They recently held a wine event for their clients to get together.
The company prides itself on its proactive approach, ensuring that clients’ technological needs are met before issues arise. This strategy has not only fostered a loyal customer base but also garnered significant accolades, including Pizzo being featured on the South Florida Business Journal’s Top 25 Influential Business Women list. The company’s culture is another cornerstone of its success. Recognized as one of the South Florida Business Journal’s Best Places to Work, I.T. Solutions of South Florida understands that satisfied employees lead to satisfied customers.
I.T. Solutions of South Florida has a team of 20 dedicated professionals, serving almost 50 clients with 2,500 end users. The company is expanding its services to include a new division focused on Governance, Risk Management and Compliance (GRC). This addition is particularly timely, as businesses increasingly seek to navigate the complex landscape of government regulations and compliance standards. The new GRC division will assist clients by conducting audits and helping them develop internal policies tailored to their specific needs, particularly in the area of cyber insurance.
For more information about I.T. Solutions of South Florida and its services, visit I.T. Solutions of South Florida.
