Palm Beach Tech AssociationPalm Beach Tech Association

By Nancy Dahlberg

Membership Spotlight | Dedicated IT

Business: IT services for companies.
HQ: Palm Beach Gardens; second office in Melbourne, Fla.
CEO: Adam Steinhoff
Employees: 28

 

Adam Steinhoff once tried working for someone else. It lasted a year.

“It became very apparent that I am a much better entrepreneur than an employee,” he quipped.

That one-year stint as a senior network engineer was 17 years ago, and since then, Steinhoff has built his own tech company, Dedicated IT, into a strong employer and tech player in Palm Beach County.

Dedicated IT, based in Palm Beach Gardens, is an IT services company specializing in serving mid-sized companies. “Businesses with 100 to 500 employees do business with Dedicated IT because we are the best at turning around poorly performing IT departments and/or other IT services companies who are dropping the ball,” said Steinhoff, founder and CEO, during an interview in the hammock chairs at Palm Beach Tech, where he is vice chair of the board of directors.

Like Dedicated IT, Steinhoff was officially made in Palm Beach County. A geek all his life, Steinhoff started fixing other people’s computers as a teen. “My parents drove me to friends’ houses to fix their computers, and I would have to call them afterward to pick me up.”

Steinhoff attended college, but dropped out quickly because “everything they were teaching was obsolete.” Instead he acquired relevant certifications: Microsoft, Cisco, Citrix, NetApp, Nimble and others. That knowledge was supplemented with real-world experience – “many years of hard-learned and often expensive lessons,” he said.

Fast forward to today and Steinhoff hasn’t changed: “A lot of people tinker on cars and stuff – I like to tinker on businesses.”

Today, Dedicated IT has 28 employees and Steinhoff has plans to add 20 this year. Revenues have doubled in the past year, and the company has 167 clients in 40 states and three countries, Israel, France and the UK. In 2016, Dedicated IT merged with Medical IT Solutions in Melbourne, where it now has its second office.

“They are in high-growth mode typically, and they are frustrated and tired of technology problems. The guy they hired early on in the company isn’t cutting it any longer. That’s when we get the call.”

One of Steinhoff’s keys to success is “being cool with not being the smartest person in my company,” he said. “I have built a pretty successful company in Palm Beach County by hooking my buggy up to smart people.”

During the hiring process, Dedicated IT looks for all of these specific values in candidates – optimism, relentlessness, charisma, passion and a thirst for growth, Steinhoff said.

Dedicated IT offers its employees unlimited vacation and no-questions- asked family personal leave, he said. “We work hard but have fun.”

Steinhoff advises aspiring entrepreneurs to subscribe to Audible and ask every person they respect what books they should be reading.

What books inspired Steinhoff? “How to Win Friends and Influence People is the bible of charisma. Be Obsessed or Be Average by Grant Cardone gave you permission to be obsessive about what you are passionate about. Traction by Gino Wickman is good for companies that are closing in one the million dollar revenue mark and are trying to turn a big little business into a little big business.”

Dedicated IT’s goal for 2018 is to spend more time with its best clients to figure out how its service can be even better, Steinhoff said. Within five years, Steinhoff hopes to have 20 national accounts with offices in 10 states or more and annual revenue of at least $20 million.

By Joe Russo

#MadeInPBC | Adam Steinhoff, Founder @ Dedicated IT

 #MadeInPBC Spotlights are a weekly series of the Palm Beach Tech Association, featuring accomplished entrepreneurs in the Palm Beaches.

This week we feature Adam Steinhoff, Founder & CEO of Dedicated IT, a Palm Beach Gardens Information Technology Company providing premium IT network support, hosting and consulting to businesses with 10 to 500 employees.

What is your business?

Dedicated IT is one of the fastest growing, most capable, full service technology companies in Florida. Our goal is to change the perspective that people have about IT companies and the people who work for them. We don’t take ourselves too seriously, but we do take what we do for our clients very seriously.

Who are your clien ts?

Dedicated IT’s clients are businesses who have had it up to “here” with IT companies. They are looking for a company who will under promise, and over deliver. They are interested in, not only fixing immediate problems, but in thinking outside the box for the strategic advantage that properly designed and implemented technology can bring them.

Dedicated IT’s clients range from law offices with seven staff members to medical facilities with hundreds of employees.

What inspired you to become an entrepreneur?

10-15 years ago, when Dedicated IT was in its infancy, this story should have been about me; about being an entrepreneur for as long as I can remember and about what inspired me to be one.

However, Dedicated IT is much bigger than me at this point; It’s about our clients who trust us with one of their most important assets: their data and the systems that store it; It’s about our employees who bend over backwards for those clients; It’s about the partners who have chosen to align themselves with Dedicated IT; It’s about the infectious culture here and that fact that people are drawn to it. It’s so NOT about Adam Steinhoff.

What’s your favorite part about what you do?

I am blessed to be the curator of an organization that attracts, employs, respects, challenges, encourages and grows people. I really feel good about enabling people to be their best and then allowing them to tackle hard problems for our clients.

Fun Facts?

Adam Steinhoff, Dedicated IT’s CEO is known to bounce down the hallway on Bounce Boots (there may even be a video of it on the Dedicated IT Facebook page).

Dedicated IT has an office in Palm Beach Gardens, Melbourne and will be in Orlando by year’s end.

Since January 2017, our team has worked over 15,500 service requests for our clients with an average response time of 4 hours 22 minutes, and an average resolution time of 11 hours 17 minutes. Of those, 397 were classified as urgent, and had an average response time of 1 hour, 18 minutes, and were resolved on average 11 hours and 3 minutes later. Oh, and 98% of the time, our clients said we were “awesome”. Only 1% said “not good” when surveyed after we wrapped up a service request.

 Why the Palm Beaches?

I feel like my answer should sound like it was written by “Visit Palm Beach,” but the fact of the matter is that I was born here. I went to school in Palm Beach County, I met my wife in Palm Beach County, We had our kids in Palm Beach County. Even as Dedicated IT expands into other markets throughout Florida, Palm Beach will always be stitched into its DNA.

How has Palm Beach Tech helped you?

Palm Beach Tech has helped me and Dedicated IT in two distinct ways:

  • Palm Beach Tech has helped us connect with the most prominent technology leaders in Palm Beach County.
  • It has provided me a place to serve and make an impact in a field in which I love.
Membership Spotlight | Dedicated IT
#MadeInPBC | Adam Steinhoff, Founder @ Dedicated IT